Terms & Conditions

MAKING A PURCHASE
Making a purchase could not be easier. Just browse our site, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on “Checkout” and you will be asked for a few details that we need to be able to satisfy the order. We accept credit card payment via PayPal. Some items are not able to be purchased directly through this website, such as our original watercolour pictures of your house or pet. Please call our customer support team or email us for further information or to place an order.

GENERAL
The Seller is Helen Trevisiol-Duff. The Buyer is any person or company who buys or has agreed to buy Goods from the Seller. Goods means any goods provided by the Seller in accordance with the Sellers standard Terms & Conditions of Sale. Conditions means the Standard Terms and Conditions of sale set out in this document. These Terms & Conditions of Sale supersede any previous Terms & Conditions of Sate of the Seller. Any variations of these Terms & Conditions must be confirmed in writing by the Seller and will not otherwise be valid. Any waiver by the Seller of these Terms & Conditions of Sale on any occasion shall merely act as a waiver on that occasion, and shall not affect the Sellers right to enforce these Terms & Conditions on any further occasion. No Terms & Conditions stipulated by the Buyer shall have effect unless otherwise agreed in writing from the Seller.

FORCE MAJEURE
Helen Trevisiol-Duff.will not be liable to the Buyer or deemed to be in breach of contract because of any delay or non-performance directly or indirectly due to any cause beyond Helen Trevisiol-Duff’s reasonable control including without limitation lack of adequate instructions from the Buyer, Governmental regulations or requirements, Acts of God, unavailability of materials, work stoppages, strikes, slowdowns, boycotts or other industrial action and in such case may wholly or partially suspend shipment of Goods.

FAULTY GOODS
If any goods are found to be damaged on delivery or appear to be faulty please contact us immediately before returning anything. We can then provide a return authorisation and record the fault, but sometimes identify the problem if you are in any doubt about the product.Goods are to be returned by the customer and must be sent by a carrier or postal service of sufficient value cover and in sufficient packaging as to protect the product. In transportation this method must also obtain a signature on delivery. Unfortunately we cannot accept liability for goods unless or until signed for by authorised personnel of Helen Trevisiol-Duff at our named official address by registered post.

CREDIT CARD SECURITY
Credit card numbers are not held on this website. All payments are made through PayPal for security.

PRIVACY POLICY
Click here to read our full privacy policy

CURRENCIES
We accept pound sterling.

RETURNS AND EXCHANGES
We do not offer exchanges or refunds on personalised goods unless the item is Faulty. We suggest that you acquire proof of posting receipt when returning goods. Helen Trevisiol-Duff cannot accept responsibility for returned items lost in transit.

CANCELLATION TERMS
We do not accept cancellations or alterations to any details after placement of order. As these personalised items are handpainted especially for you there may be slight variations in colour and lettering style. This all adds to the inherent charm of an individually painted piece.

LAW
This contract shall be governed by English Law.

REFUNDS
Refunds are given at the discretion of company management. As goods are all painted to customers specific requirements, we only offer a refund if the goods are incorrect to customers specification. Your statutory rights are not affected.

Helen tries her hardest to ensure that you are happy with your gift. Take a look at the reviews for reassurance on the quality of the framed prints, excellent customer service and attention to detail. Helen has been selling her personalised pictures at her two award winning shops ( Darch and Duff ) for 18 years and closed the doors in March 2016 setting up in her studio to sell online.

All copyright owned by Helen Trevisiol Duff.